Our warranty runs from the date of dispatch of your order, with the below periods

 

Our graded handsets arrive with a minimum of 70% battery.

 

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Opening of units without prior permission will result in the warranty of the unit being voided. Part credit may be approved for repair of units in lieu of returning them on a case by case basis by our returns department. Please submit any such requests prior to ordering any parts or carrying out any work. Damage to units in the course of or resulting from such repairs will not be covered.

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Customer damage to units will not be covered under our warranty, and will result in units being refused, with the warranty voided.

 

All units must be returned with any accessories as sold. Missing accessories will be deducted from any credit issued.

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Please ensure all returns are well packed for return, as damages caused during transit due to insufficient packaging will not be covered.

 

Customers are responsible for ensuring returns are raised within the warranty period. Units raised after the warranty has expired will not be accepted.

 

Returns Procedure

 

Please submit your RMA request on our return’s portal. You must specify your company name when doing so to receive the correct details.

 

Once your RMA request is approved, you will receive an email to confirm this, with our returns address. Please send the item to us within 30 days. RMA numbers that have not been received will expire after 30 days. If the warranty on a unit has expired by this time, it will not be accepted.

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In the unfortunate event that your return is declined, you will also receive an email to confirm this, with details on the reason for this.

 

We operate on a Return to Base warranty only, and deal with returns in the following hierarchy:

 

•    Repair if possible, otherwise we will

•    Replace, if available, otherwise we will issue a

•    Credit against your account.

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