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Last Updated: 13/03/2025

 

1. Introduction

TES Consumer Solutions Ltd ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us, including when you use our website, mobile applications, products, and services (collectively, the "Services").   

By using our Services, you consent to the practices described in this Privacy Policy.

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2. Information We Collect   

We collect various types of information, including:   

Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, date of birth, and payment information.   
Usage Information: We collect information about how you use our Services, such as your browsing history, search queries, and interactions with our applications.
Device Information: We may collect information about the device you use to access our Services, such as your IP address, operating system, browser type, and device identifiers.
Location Information: With your consent, we may collect information about your location.   
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities and preferences.   
Customer Support Information: If you contact our customer support, we will collect information related to your inquiry.
Marketing and Communication information: We may collect your preferences for receiving marketing from us and your communication preferences.

3. How We Use Your Information

We use your information for various purposes, including:

Providing and improving our Services.   
Processing transactions and fulfilling orders.
Communicating with you about our products and services, including marketing and promotional offers (with your consent).   
Personalizing your experience.
Responding to your inquiries and providing customer support.
Analysing and understanding how our Services are used.
Detecting and preventing fraud and abuse.
Complying with legal obligations.
For internal business operations, such as data analysis, testing, and research.

4. Sharing Your Information

We may share your information with:

Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as payment processing, data analysis, and marketing.   
Business Partners: We may share information with business partners to provide you with certain products, services, or promotions.
Legal Compliance: We may disclose your information if required by law or to comply with a legal process.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.   
With your Consent: We may share your information with third parties when you give us your consent to do so.   

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.   

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6. Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.   

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7. Your Rights

You have certain rights regarding your personal information, including:   

Access: You have the right to access the personal information we hold about you.   
Rectification: You have the right to correct any inaccurate or incomplete personal information.   
Erasure: You have the right to request the deletion of your personal information.   
Restriction: You have the right to restrict the processing of your personal information.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.   
Objection: You have the right to object to the processing of your personal information.   
Withdrawal of Consent: If we rely on your consent to process your information, you have the right to withdraw your consent at any time.
Complaints: You have the right to lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the contact information provided below.   

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8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities and preferences. You can control cookies through your browser settings.   

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website or through other appropriate means. Your continued use of our Services after the changes are implemented constitutes your acceptance of the revised Privacy Policy.   

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10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

TES Consumer Solutions Ltd
Kingswood Lakeside

Cannock

WS11 8JD
 

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of [Insert Jurisdiction].